Optimize Your IT Service Operations
Turn your helpdesk chaos into clarity. Our technology analyzes, categorizes, and uncovers hidden patterns, helping you cut costs and eliminate inefficiencies effortlessly.
How do we help?
We Analyze Your Tickets
Patterns recognition with advanced AI
Advanced issues categorization
Overall vision for decision-making
We Identify Trends
Programmed analysis execution
Trends evolution over time
Proactive approach to problems
We Help You Take Actions
Expert analysis of identified problems
Tailored list of actionable recommendations
Strategic improvements in IT support
Challenges we help IT to solvent.
Poor Ticket Categorization
Misclassified tickets lead to wasted resources and unresolved root causes, increasing inefficiencies.
Limited Incident Visibility
Without proper analysis, recurring issues remain hidden, impacting efficiency and long-term IT performance.
Reactive Management
IT teams fix issues as they arise rather than preventing them, leading to higher ticket volumes.
Wasted Resources
Poor issue prioritization leads to excessive time spent on minor incidents over critical problems.
Unclear Progress
Difficulty tracking the impact of IT changes makes improvement measurement and reporting a challenge.
TickAnalyzer ©
Our state-of-the-art, AI based engine that allows helpdesk ticket categorization. It leverages:
Data Anonymization
SaaS or On-premise
Continuous Leaning Capability
Our Outcomes
Our AI-driven analysis improves ticket categorization, providing actionable insights that enable proactive IT management. The result: fewer incidents, lower costs, and a better user experience.
Enhanced Ticket Categorization
Regular Actionable Insights
Proactive Management
Outcomes Measurable Over Time
Incident Ticket & Costs Reduction
Enhanced End User Experience
Ready for a PoC?
Whether On-premise or SaaS, just share with us 6 months of your data, and let us do the magic.
VELOCITY TECH STUDIO LTD
128 City Road
London EC1V2NX
United Kingdom